About Rescue One Restoration

It’s Not About Us, It’s About You…

Restoration Industry: Property Loss

We are a 24/7 emergency service company with a 2 hour response time to emergency calls.

Around the clock service

  • Emergencies don’t have a schedule.

  • We are the first responders to property loss.

  • Consistent after hour response time.

Problem resolution service

  • First priority is to resolve and attended to the customers emergency.

  • We help our customers with the insurance claim and documentation.

  • We provide a full service process – first response through reconstruction.

  • We are a IICRC certified company that operates under the strict guidelines of our industry.

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  • 3 main categories are encompassed in our services: Water, Fire, Mold.

Water Restoration:

  • Cat1, Cat2, and Cat3 water mitigation

  • Water extraction

  • Structural Drying

  • Removal of damaged materials

  • Sanitization

  • Final cleaning

Fire:

  • Overnight lodging on the first few days of loss.

• Hotel lodging for victims on the night and for two days after their loss.

• Temporary security (board-up) for damaged windows and doors.

  • Roof board-up to prevent further property damage.

  • Temporary structural support.

  • Removal of affected materials.

  • Air filtration: the use of air-scrubbers with special charcoal filters to mitigate odor.

  • Soda blasting for further damaged material mitigation.

  • Odor encapsulation coatings: Odor mitigation.

  • Insurance communication for Reconstruction compensation.

  • Re-building of the property.

Mold:

  • Inspections and estimates free of charge.

  • Third party contracting for pre-sampling analysis at customers request.

• Environment Risk Analysis – Third party contractor that provides pre sampling and/or final clearance sampling.

  • Sealed containment chambers around the affected area.

  • Air filtration – We use air-scrubbers with HEPA filters to cycle the air with in our sealed containment chamber.

  • All affected materials are removed and disposed of.

  • Contaminated areas is cleaned with HEPA filtered vacuums, treated with anti-microbial agents, and cleaned with hepa filtered vacuums again (process commonly referred to as a heap sandwich).

  • Final Clearance sampling (third party) provided with services.

  • Reconstruction estimates provided.

  • Insurance communication for reconstruction compensation.

  • Reconstruction of all affected areas.

Industry Facts:

  • IICRC: Stands for the Institute of Inspection Cleaning and Restoration Certification.
  • They produce the industry standards and guidelines for restoration work.

  • All professional restoration companies are trained, certified, and operate based on the standards produced.

Full service company: this means we offer assistance and service through every aspect of a customers loss.

  • Emergency service – documentation – insurance communication – reconstruction – return to normal life as if no loss had happened

  • This also means that we offer documentation and communication for property manages and off site owners. File sharing, status updates, photo documentation.

Water:

  • Cat1: Category one water type means – water from a clean source with no substantial risk of causing sickness or discomfort. Example: water from a supply line, refrigerator line, tub/shower/sink faucets/valves, intake lines from washing machines and dish washers.

  • Cat2: Category two water type means – water that has a significant degree of chemical, biological and/or physical contamination. Most common Cat2 water starts as Cat1 and becomes Cat2 as it travels through or across building materials and becomes contaminated.

  • Cat3: Category three water type means – when water intrusion results from a grossly unsanitary source or carries pathogenic (disease causing) agents. Examples: water back ups from beyond the P-trap originating from a sewer or septic system (toilets, sinks, tub/shower). Flood water or any water traveling across the exterior ground that intrudes into the property is also considered Cat3.

  • Property affected with Cat1 water: Property is dried; drying equipment is set in place and the process is monitored daily.

• Jobs can take 2-7 days depending on the severity.

  • Property affected with Cat3 water: Affected areas in the property are identified, removed, disposed of, dried and disinfected.

• Jobs can take 3-10 days depending on the severity.

  • Properties affected with Cat2 water: Process is handled as either Cat1 or Cat3 depending on the severity and the circumstances involved with the loss and occupants.

• Jobs can take 2-10 days.

Equipment:

  • Air Mover (Fan): Primary use is drying.

    • Axil Fan – High velocity fan used to move and circulate air across walls to create friction and release moisture into the air.

    • Low Profile – A flat laid fan specifically to force air to move across flat surfaces.

    • Carpet Fan – Used to move air underneath carpet know as floating carpet; also used to move air through open cavities.

  • Inner Air Drying System(also know as an injection system): Primary use is drying.

• Works with a central fan to deliver air circulation into non-accessable cavities

  • Under cabinets.

  • Into closed wall cavities.

  • Under hard flooring materials.

  • Dehumidifier: Primary use is drying.

    • Multiple sizes of Dehu’s are use dependent on the size and severity of the loss.

    • Dehu’s extract moisture from the air within the property.

    Extractor: Primary use is water mitigation.

    • Used to extract(suck up) standing or saturated water from the floor.

    Containment: Primary use mold/odor remediation.

    • Containment Chamber – A temporary plastic walled room sealed around the affected area; commonly put under negative air pressure to prevent cross contamination.

    • Zip wall poles – tension poles used to build a plastic chamber around affected area.

    • Containment zippers – used to create access doors in and out of the containment chamber

    • Floor protection – used to cover the floor to create a seal and to protect unaffected materials

  • Air Scrubber: Primary use is Mold and Odor mitigation
    • Filters the air within a specific area – cycles the air or changes the air so many times depending on the size and number of scrubbers with in a 24 hour period.

    • Used to create negative air pressure with in a containment chamber.

    • Filters particulate for air through a HEPA filter: Mold, dander, dusts, demoed material.

    • Added Charcoal filters can be used to remove odor through the same process.

  • HEPA Vacuum: Primary use is Mold mitigation.

• Specifically designed vacuums build with a dual HEPA filter system use to clean affected areas.

  • PPE – Personal Protection Equipment : Primary use Mold and Cat2/3 mitigation.

• Respirators

• Protective suits

• Boots

• Gloves