A Letter From Rescue One Restoration Regarding The Corona Virus
Dear Home & Business Owners,
Together, we are facing a truly unprecedented situation. The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. During this time, I wanted to reach out and update you on how we’re approaching the situation at Rescue One Restoration.
First and foremost, our hearts go out to anyone impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. And we’re truly inspired by the selfless healthcare workers around the world who are on the front lines working tirelessly to care for people in need.
We want to assure our customers that Rescue One Restoration is doing our part to help limit the spread of COVID-19, we wanted to fill you on what we’re doing to keep both homeowners and our employees as safe as possible. Considering our service technicians have to visit a home and make contact with homeowners to troubleshoot problems or complete service requests, we are immediately implementing the following policies:
- Rescue techs will be limited to Emergency Services
- Exterior work and work conducted in a vacant property
- Emergency Cleaning services
- Fire, Water, and mold services
Limiting the number of homeowners our rescue technicians come into contact with (and vice versa) is the role we can play in helping “flatten the curve” of risk, exposure, and spreading of the virus.
Our Rescue One Restoration headquarters will undergo a deep cleaning utilizing disinfectants that are deemed sufficient by the Environmental Protective Agency (EPA). Additionally, all non-essential personnel will work from home until April 30th, 2020. Our employees are also following all recommendations from the World Health Organization, Centers for Disease Control, and local/state/federal governments:
- Limiting physical contact as much as possible
- Staying home if they’re not feeling well
- Avoiding touching of the face with unwashed hands
- Frequently and thoroughly washing hands for 20 seconds
We will take every precaution necessary to get the job done safely and responsibly – for everyone involved. As we go forward, we’ll be sure to keep you updated, and know that we always value your questions, ideas, and feedback.
COO, Rescue One Restoration